FAQ
Questions, answered.
Everything clients usually ask before working with us. Can’t find yours? Ask us directly.
Working with us
Who do you work with?
Founders, personal brands and small-to-mid-sized businesses, mostly in the US, UK and EU. Most find us through Clutch.
Is the work done by people?
Yes. Senior designers develop every concept. We use modern tools to move faster, never to replace thinking.
Can you work across time zones?
Yes. We work with clients in the US, UK and EU every day and schedule calls at times that suit you.
Can you redesign our existing brand?
Yes. Many projects are rebrands. We keep what is working and fix what isn’t.
How many projects do you take at once?
A handful. We limit the number of brands in progress so a senior designer is actually on every project, rather than being split across twenty accounts.
Pricing & payment
How much does brand positioning cost?
$1,500 for the Positioning package, delivered in about two weeks. It is priced separately from branding, and the playbook works with any designer, agency or in-house team.
Why fixed prices?
You know the total before we start. Only Brand care, our ongoing design support, is billed by the hour.
What are the payment terms?
Branding and Website Essential: paid in full upfront. Website Signature: 50% upfront, 50% on completion. Brand care: paid monthly in advance.
How does Brand care work?
$50 per hour, minimum 50 hours a month ($2,500), paid in advance. Extra hours that month are billed at the same $50 rate.
What if I need more revisions?
Extra rounds or anything outside the agreed scope is quoted before we do it. No surprise invoices.
Process & timelines
How long does branding take?
2–3 weeks for Essential, 3–4 weeks for Signature.
How long does a website take?
4–6 weeks for Essential, 6–8 weeks for Signature, depending on how fast content and feedback come back.
How many revisions are included?
Two rounds on branding and Website Essential, three on Website Signature.
What do you need from me?
A 60–90 minute strategy workshop, one decision-maker for feedback, and any existing files or logins.
Who owns the final work?
You do, outright, on final payment. Source files, full copyright and complete usage rights. We keep nothing to resell.
Websites
Which platforms do you use?
WordPress and Webflow, plus Shopify on Website Signature.
Do you write the copy?
Yes. Copywriting for up to 5 or 10 pages is included, written as part of the design process.
Will the site be fast?
We target a Google PageSpeed score of 90 or higher on both mobile and desktop, and we test on throttled connections before launch.
Will my rankings survive a redesign?
Yes. We map every current URL, set 301 redirects, preserve working titles and metadata, and submit a fresh sitemap in Search Console on launch day.
Can I edit the site myself afterwards?
Yes. Every site ships with a real CMS and a training session. There is no builder licence that expires and no content held hostage.
Let’s talk
Good brands aren’t found.
They’re made.
Book a free 30-minute call. If we’re the right fit, we’ll tell you. If we’re not, we’ll tell you that too.
- Fixed prices, agreed in writing
- A senior designer on every project
- Reply from a real person, within one business day