Refund Policy

Scope

This policy applies to all design and strategy services provided by SeekThem Private Limited, including brand positioning, branding, logo design, website design and Brand care. Where a signed proposal or agreement sets out different terms, that document takes precedence.

Client initiated cancellations

Clients may terminate services at any time by providing written notice to SeekThem Private Limited. The cancellation takes effect on receipt of the notice.

Work already completed, and work substantially in progress at the point of cancellation, is non-refundable. Any amount paid in advance beyond the value of work delivered may be refunded at our discretion, less any costs already incurred.

Company initiated cancellations

SeekThem Private Limited reserves the right to cancel services at any time for reasons including, but not limited to, non-payment, violation of these terms, or changes in project scope. Where we cancel without cause, we refund any advance payment for work not yet delivered.

Design revisions

Clients are entitled to the number of design revisions set out in their agreement. Additional revisions, or work outside the agreed scope, are quoted and approved before they are carried out, and are billed at the rate stated in the agreement.

Design rejections

If a client rejects the delivered design and chooses not to proceed with the project, they may not qualify for a refund. SeekThem Private Limited retains ownership of the completed work up to that point.

Brand care

Brand care is a rolling monthly service paid in advance. Cancel with 30 days’ written notice. Unused hours in a month do not roll over into the following month.

Force majeure

SeekThem Private Limited shall not be held liable for any failure or delay in fulfilling its obligations under this policy if that failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of war, natural disasters, or other force majeure events.

How to claim

Email hello@seekthem.com with your project details and the reason for the claim. We respond in writing within five business days.